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Frequently Asked Questions
Software & Technical
- What is an Adobe® PDF file and how do I view it?
- How do I download Microsoft® Internet Explorer or Mozilla Firefox®?
- What are cookies?
- Are cookies secure?
- How do I enable cookies?
- How secure is smithbarney.com?
- Why do I continually have to enter my User Name and Password after I leave the site?
- How do I log off the site, securely?
- How can I clear my cache?
- When I tried to reset my password, I received an error message saying that my accounts are ineligible. What should I do?
- How can I print from the site?
- The smithbarney.com site seems slow. Is there anything you can recommend to speed it up?
What is an Adobe® PDF file and how do I view it?
Adobe PDF files provide the highest level of document-quality formatting and can be printed exactly as shown on a variety of printers. In order to view PDF files, you will need the Adobe Acrobat Reader plug-in software program, which you may download for free from Adobe.
If you have installed Adobe Acrobat correctly and still are experiencing difficulties downloading PDF files, please refer to Adobe's website.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
How do I download Microsoft® Internet Explorer or Mozilla Firefox®?
To download Microsoft® Internet Explorer or Mozilla Firefox®, please go to our Internet Toolbox.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636.
What are cookies?
A cookie is a small piece of information that is stored on your browser by a web server. Your browser stores each message in a small file, called cookie.txt. Cookies allow an enhanced use of the website by improving its performance and by easily identifying users to prepare a customized web experience for them. Features on the site like the Log Off button use cookies to allow you to end your session without closing your browser.
A cookie set by smithbarney.com cannot be read by any other website. Most of the cookies that are set will last only through a single session. As soon as you leave our website or exit your browser, the cookie will expire. The other type of cookie is a persistent cookie that is used for the smithbarney.com homepage. A persistent cookie will not expire when you leave the website.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
Are cookies secure?
The security and confidentiality of your account information and user codes will not be compromised when you accept a cookie from our site. Cookies from our site are encrypted and cannot be read by another website, nor can the cookie be used to access any data on your computer. Computer viruses are not passed through cookies.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
How do I enable cookies?
To enable cookie settings, please follow the instructions below that match your browser type and version.
Internet Explorer 6.0:
- 1. Choose Tools, then Internet Options.
- 2. Click the Privacy tab.
- 3. Default setting is medium. Move the slider to determine which setting you prefer.
- 4. You can also click on Advanced and scroll down to the section labeled Cookies to choose Always accept cookies.
Mozilla Firefox:
- 1. Click on Tools, then Options.
- 2. Click on the Privacy icon, then select the Cookies tab.
- 3. Verify that Allow Sites to Set Cookies is selected; if not, click the box in front of this option.
- 4. Click OK and the Options window closes.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
back to topHow secure is smithbarney.com?
The privacy and security of your account information are important to us and we have taken a number of technological and procedural steps to provide a secure environment.
Online access to your portfolio is only available using a secure browser that supports 128-bit encryption. SSL browser technology provides secure connections with secure web servers and encrypted data, preventing unauthorized users from viewing your account information as it travels over the Internet. For more information on the security of smithbarney.com, go to: Privacy.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
Why do I continually have to enter my User Name and Password in after I leave the site?
For security purposes, we require clients to re-enter their User Name and Password information after 60 minutes of inactivity.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
How do I log off the site, securely?
To log off the site securely, please select Log Off, designated in red and located on the upper right hand corner of any page. We also suggest that you exit your browser or clear your cache after logging off of the site.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
How can I clear my cache?
To clear your cache, please follow the instructions below:
Internet Explorer:
- 1. Start Internet Explorer.
- 2. Select Tools at the top of the browser.
- 3. Select Internet Options.
- 4. Click General (This should be the default).
- 5. Under the heading Temporary Internet files, click Delete Files.
- 6. Click OK.
- 7. Close Internet Explorer completely and restart Internet Explorer.
Mozilla Firefox:
- 1. Click on Tools, then Options.
- 2. Click on the Privacy icon, then select the Cache tab.
- 3. Click on the Clear Cache Now box.
- 4. Click OK and the Options window closes.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636 or contact your Financial Advisor.
back to topWhen I tried to reset my password, I received an error message saying that my accounts are ineligible. What should I do?
If your accounts are not eligible for online password reset, please contact the Online Client Service Center at 1 (800) 221-3636 for assistance.
back to topHow can I print from the site?
To print any smithbarney.com web page, use the print function of your specific web browser. Go to File, then select Print.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636.
The smithbarney.com site seems slow. Is there anything you can recommend to speed it up?
If the site seems slow, there are several potential causes for delays that you may wish to check. In addition to your computer's processor and modem speed (we recommend a Pentium processor and a 56k modem or Cable/DSL), factors such as your choice of Internet Service Provider and phone connection may result in slower downloading speeds. In addition, the speed at which the pages load may vary depending on the time of day you access it. Different levels of traffic on the Internet, both at our site and on your Internet Service Provider, may affect loading speed.
If you have additional questions, please call our Online Client Service Center at 1 (800) 221-3636.
For more information, please contact your Smith Barney Financial Advisor .