FAQs

• Client Security
  • Information & Account Security
  • E-mail Fraud & Identity Theft
  • Preventing Fraud & Identity Theft
  • Multi-Factor Authentication
• Software & Technical
• Portfolio
• Trading
• E-Delivery
• Secure Email
• Check Image Retrieval
• Total View

Online Client Security

Multi-Factor Authentication

Why do I need to select Security Questions?

We have adopted enhanced authentication as a risk management practice. When your Log On information — such as your browser type, operating system or geographic location — does not correspond to your usual activity pattern, we may prompt you to answer your previously selected Security Questions.

When do I select my Security Questions and answers?

We will take you through a one-time enrollment process after you log on with your User Name and Password. We will prompt you to select and answer four Security Questions from our list (e.g., first pet's name, city of birth).

Can clients or other registered users opt out of the new security process?

No. For your protection and for regulatory reasons, you will not be allowed to opt out of the security process.

Certain federal agencies and groups, such as the Federal Financial Institutions Examination Council (FFIEC) and Office of the Comptroller of the Currency (OCC) have recommended the "implementation of appropriate risk mitigation strategies including security measures to reliably authenticate customers accessing their financial institutions' Internet-based services."

Can anyone else view the answers to my Security Questions?

Only you see your Security Questions and answers. Sharing this information with others may compromise your security.

What if I cannot remember the answers to my Security Questions?

You will have three chances to answer two of your Security Questions correctly. After three unsuccessful attempts, you will be instructed to call the smithbarney.com Service Center, which is open 24 hours a day, seven days a week, at (800) 221-3636. If you are a client calling from outside the United States, you may call collect at (210) 667-3776. The Service Center will work with you to reset your security profile. The next time you log on, you will be required to re-select and answer Security Questions before entering the site.

Can I change my Security Questions?

Yes. Once you have logged on to the site, you can view and change your currently selected questions and answers from the User Settings page, located under My Access.

What other enhancements will be made to the Web site?

After you complete the one-time security process, you will notice the following improvements to the site:

Potential Future Enhancements

How do I update Quicken, Microsoft Money or My Accounts with my new User Name?

Update your User Name with Quicken, Microsoft Money and My Accounts.